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Example ofTeam principle #19: Team Principle of the Scoreboard

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Movie – Ford v Ferrari (2019)

Ford wants to beat Ferrari at Le Mans, and needs a car that can last 24 hours to do it. The film shows a team that honestly records where it stands after every test run – and a driver who loses in the end because the finish is scored differently than he expected. Only a team that knows where it stands can adjust course.

In the fog, the throws scatter widely around the target. As soon as a display appears, they move step by step toward the center.
Team principle #19

Team Principle of the Scoreboard: Only a team that knows where it stands can adjust course.

5 min read5 sectionsSituationConnection to the principle
Contents

In 1965 Ford sends its race cars to Le Mans. Not a single one reaches the finish. That is how James Mangold’s film “Ford v Ferrari” (released in the UK as “Le Mans ’66”) tells it. A year later, three Fords lead the field. What lies in between is not a stroke of genius. It is test drives, measurements and a driver who tells uncomfortable truths. That makes the film a fitting illustration of the Team Principle of the Scoreboard: only a team that knows where it stands can adjust course.

Three dots reach the finish line side by side, but the gold lane started farther back – as in “Ford v Ferrari,” where the finish is scored differently.
Three dots reach the finish line side by side, but the gold lane started farther back – as in “Ford v Ferrari,” where the finish is scored differently.

A Mission Born of Wounded Pride

Situation
Ford wants to buy Ferrari. Enzo Ferrari turns the deal down, insults Ford and sells to Fiat instead. Henry Ford II (Tracy Letts) then orders a race car built for Le Mans. Executive Lee Iacocca (Jon Bernthal) brings in the car designer and former racing driver Carroll Shelby (Matt Damon). Shelby recruits the difficult English driver Ken Miles (Christian Bale) as development and test driver for the Ford GT40.
Connection to the team principle
It all starts with a goal that can be clearly measured: beat Ferrari at Le Mans. Without a goal like that, there is no score. But the film also shows that, from the outset, the corporation and the workshop are looking at different scoreboards. The workshop looks at the car. Headquarters looks at the brand’s image.

The Inconvenient Sensor

Situation
Miles publicly criticizes the new Mustang. From then on, Ford’s executives see him as a risk to the company’s reputation. He is left off the team for Le Mans 1965. The race ends with no Ford reaching the finish.
Connection to the team principle
Miles is the person on the team who can say most precisely where the car stands. His feedback is blunt and often unpleasant. The executives treat that as an image problem – and in doing so they cut their project off from its best source of information. The film suggests that if you get rid of the messenger, you lose the message. A team needs people who report its position without sugarcoating, and leaders who can take it.

Test, Record, Improve

Situation
After the defeat, the project carries on. During testing the team uncovers weaknesses, among them brake fade. In 1966 Shelby strikes a deal with the top brass: if Miles wins at Daytona, he drives at Le Mans. Miles wins.
Connection to the team principle
The car gets faster because driver and workshop honestly record, after every run, what it can and cannot do. The brakes are the best example. A team that looks only at top speed overlooks the fact that the car cannot sustain it for 24 hours. The Daytona deal follows the same pattern. Shelby replaces an argument about a person with a verifiable result. A race decides, not an opinion.

Twenty-Four Hours on the Clock

Situation
At Le Mans, Miles struggles at first with a faulty door. Then he sets lap records and fights a duel with Ferrari driver Lorenzo Bandini. During a pit stop the team replaces the entire brake assembly. Ferrari protests; the change is ruled legal. Bandini’s Ferrari retires. Ford runs first, second and third.
Connection to the team principle
An endurance race is one long, continuous exercise in adjusting course. Lap times, gaps and the condition of the brakes determine every pit stop. The brake change shows what came of the test drives. The team knows its car’s weakness and has an answer ready. If you know where you stand, the problem does not catch you by surprise.

The Finish-Line Photo

Situation
Ford executive Leo Beebe (Josh Lucas) orders Miles to slow down so that all three Fords can cross the finish line together. Miles complies. Bruce McLaren is then declared the winner because his car had started farther back. Miles finishes second. Two months later he is killed in a crash during a test drive. The closing credits list Ford’s further Le Mans victories from 1967 to 1969.
Connection to the team principle
The ending shows the flip side. Miles is leading, but he doesn’t know exactly how the result will be counted. The rule by which the score is calculated is part of the score. And the rift from the beginning shows up once more. Headquarters steers by its own yardstick: a picture for its advertising. The workshop steers by its own: a win for its driver. Both are watching the same finish and seeing different things. A team needs one shared scoreboard. Several that contradict one another tear it apart.
Key takeaways

Key Lessons

  1. After every test, record where you stand – weaknesses included. The brakes matter more than the lap record.
  2. Protect the people who report the score without sugarcoating. Uncomfortable feedback is not an image problem.
  3. Wherever possible, replace a clash of opinions with a verifiable result.
  4. Before the race, clarify how the score will be counted. If you don’t know the rule, you can lead and still lose.
  5. Make sure management and the team are looking at the same scoreboard. Speak up when the yardsticks start to diverge.
Summary

“Ford v Ferrari” tells how a defeat in which not a single car makes it to the finish turns into a one-two-three sweep. The road there runs through test drives, honest feedback and prepared answers to known weaknesses. The ending is bitter: Ken Miles loses the win because headquarters wants a finish-line photo and the result is scored differently than expected. The film shows the Team Principle of the Scoreboard from both sides. If you know where you stand, you can adjust course. If you don’t know how the score is counted, or if you are steered by a yardstick other than your own, you lose even when you are the fastest.

Back to the principle

Read what’s behind the Team Principle of the Scoreboard – with an explanation, an animation and an invitation to take the Team Check with your team.

Source: John C. Maxwell, The 17 Indisputable Laws of Teamwork · More on the origin

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